AICompleted

NexBridge Support Intelligence

A support chatbot that answers and hands off cleanly.

Overview

NexBridge is a support chatbot grounded in the customer's own content. It escalates to a human agent when needed.

The Problem

Support demand ran past what the team could staff. Generic bots gave off brand answers.

The Solution

We built a RAG assistant trained on their docs and tone. Confidence thresholds gate answers. Hard chats hand off to live agents.

The Outcome

Support runs around the clock and on brand. Common questions resolve. The rest reach a person.

Tech Stack

OpenAIRAG / EmbeddingsLangChainNext.js

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